FREQUENTLY ASKED QUESTIONS
Each and every month, we get quite a few of the same questions, whether it's for our Sales team, in Service or about our Finance and Insurance. We have decided to complie our most frequently asked questions in one place so everyone can have access to all the answers!
This is your one-stop shop to find the answers you may have been searching for! We will list our most frequently asked questions here with answers from our experts. And, if you have a question you've been dying to answer that you think others might want answered too, you can reach out to us on Facebook and send us a message with your question!
Whats is the benefit of getting a genuine bullbar?
Some of the key benefits for genuine bullbars:
- The bullbars are designed alongside the design of the vehicle to ensure they are matchded to perfection.
- All the bullbars go through a vigorous testing process.
- Each bullbar is made, tested and designed 5 years prior to sale.
- The bullbars have crashcans that have crumble points aligned with the crumble points of the car to ensure that the airbags go off when intended, to ensure the safety of all occupants of the vehicle.
What is the Early Bird drop off?
The Early Bird drop off is a service we have in place for you to drop off your vehicle prior to opening hours for your convenience. The Early Bird drop off box is loacted outside the service department and is marked with clear signage. Inside the box are pens and envelopes to fill in your details with your keys inside, which you then place into the Early Bird box.
Do I need to charge my Hybrid vehicle?
No plug-in is required with any of our Hybrid models, the car automatically charges as you drive.
Are the used cars we have on offer technician tested?
All our vehicles, new and used, go through stringent testing by our qualified mechanics.
What is my trade in price?
Here at Dubbo City Toyota we try to be as transparent as possible and offer a free, online valuation service tool for all our guests for an instant, early indication for your trade in price.
Do you offer full detailing services?
As a part of your service, we only offer was 2 was options. An exterior wash for $15 or a Wash ‘N’ Vac for $25 available with any paid service.
Do you offer free loan cars?
We offer loan vehicles at a charge of $44 per day, which must be arranged prior to your service and is based on availability. We do also offer a complimentary drop off and pick up service around the Dubbo area.
Do you have a set interest rate?
No, but with Toyota’s new Personalised Interest Rate, you are given an interest rate that’s true to you. The Toyota Personaslied Interest Rate means you're always getting a transparent rate for your car loan. With six, simple questions it's never been easier. Contact our Finance team today to find out your personalised rate!
Are you open on Saturdays?
Yes! Our Sales team are here from 8.30am – 4.00pm, and Service and Parts are open from 9am – 12pm. Due to time restraints, minor services and repairs are only available on Saturdays.
Do you only sell/trade Toyotas?
No! We have a wide range of quality Used Vehicles in stock from a variety of brands, that are specially worked on by 3 of our dedicated technicians to ensure each vehicle is of the highest quality.
What are the benefits of Hybrid?
Over 12 million people have chosen Toyota Hybrid vehicles worldwide, and that number continues to grow. With our Hybrid range expanding to eight models by 2020, there’ll soon be a Hybrid for everyone.
Some of the key benefits of our Hybrid technology are:
- The petrol and electric motors are self-charing (so no plugging in!)
- It's good for the planet! When stationary or driving in city traffic, the vehicle can automatically switch to electric (or EV) mode using zero fuel and creating zero CO2 emissions.
- Effortless acceleration with instant torque and a faster response.
- Not only will you save on fuel, you’ll never have to pay more for a service than you would with a petrol model.
- Enjoy a more peaceful drive with a quiet motor.
What happens after my capped price servicing ends?
Our Service Department will be able to offer you a competitive quote for your next service.
How does this affect my warranty?
If you have our Mechanical Protection Plan you will need to continue servicing through Dubbo City Toyota to ensure you do not invalidate your policy. Your Toyota Warranty covers you for 3 years or 100,000km for vehicles registered before 01/01/19 and 5 years unlimited kms for vehicles registered after this.
What vehicles are covered under your new 5 year unlimited km warranty policy?
Any new or demonstrator vehicle that is registered after the 01/01/2019.