Covid-19 Update | Dubbo City Toyota

Covid-19 Update

Covid-19 Update

Your Health & Safety is Our Priority

At Dubbo City Toyota, Gilgandra Toyota and Lexus of Central West we continue to closely monitor the Covid-19 situation and follow the relevant Public Health Orders provided by the Government health departments.

The health and safety of our guests and staff continues to be our number one priority. As restrictions ease and the Dealership locations reopen to the public, we have implemented several measures to ensure that you continue to receive superb service and an exceptional experience with the wellbeing of our guests, people, and the wider community being of upmost importance. This includes adopting best-practice measures such as increased cleaning and hygiene by commercial cleaners throughout our showroom and service, guest lounge, washrooms, and office areas.

If you are visiting us, we ask that you check in via the Service NSW app, wear a mask as required, use the hand sanitisers placed at guest contact points and physically distance from others. Our Service department has added Drop & Go Contact Free Servicing to the additional health and safety measures of ensuring all vehicles are sanitised prior to and after any service and placing keys in zip lock bags.

If you do not wish to come into the Dealership, you can contact us via phone, email or via Facebook and Instagram Messenger.

If you are unwell, please protect our community by staying home and getting tested.

We cannot thank you enough for your ongoing support during these unusual times.

Warm regards,

David Hayes
Dealer Principal
Dubbo City Toyota & Gilgandra Toyota
Lexus of Central West

WE ARE STILL OPEN

BUT WE ARE TAKING  PRECAUTIONS

SALES & SERVICE IS STILL OPEN

Opening hours have not changed. We are trading as usual unless otherwise advised by the relevant Government health departments.

UPDATED SERVICE DRIVE PROCEDURES

We have added Drop & Go Contact Free Servicing to the additional health and safety measures of ensuring all vehicles are sanitised prior to and after any service and placing keys in zip lock bags. If you would like to find out more or take advantage of our Drop & Go Contact Free Service offer, please contact our Service Team on (02) 6881 2333.

KEEPING THE DEALERSHIP CLEAN & SAFE

The Dealership has adopted best-practice measures such as increased cleaning and hygiene by commercial cleaners throughout our showroom and service, guest lounge, washrooms, and office areas. If you are visiting us, we ask that you check in via the Service NSW app, wear a mask as required, use the hand sanitisers placed at guest contact points and physically distance from others. If you are unwell, please protect our community by staying home and getting tested. 

WE ARE ONLINE AND ON THE PHONE

If you do not wish to come into the Dealership, you can contact us via phone, email or via Facebook and Instagram Messenger.

FAQs regarding COVID-19 and Dubbo City & Gilgandra Toyota

If you have further questions, please contact us.

Q1. Are there limitations on visiting Dubbo City & Gilgandra Toyota?

We’re being guided by the Australian Federal Government Department of Health as to how we can best protect the health of our staff and guests. Please help us to do this and before visiting us, please stop and consider;

  1. Have you been overseas in the past 14 days? 
  2. Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days? 
  3. Do you feel unwell? 

If you have answered “yes” to any of the above questions, for the safety of our staff and other guests, please choose to contact us by phone, call or text, and email. We are currently practicing extra hygiene measures and social distancing to keep our guests and staff safe.

Q2. I need to reschedule my upcoming service booking. How do I do that?

We understand things are changing constantly at the moment and if you need to reschedule that is no problem. Just call us, email us or message us through facebook.

Q3. Is the Service Courtesy Car still operating?

Yes, the courtesy car is still operating. With that being said, there are delays with the additional safety and cleaning measures. We are limiting the amount of guests taken in the vehicle, as well as cleaning the vehicle after each lift.

Q4. Can I still wait for my car to be serviced?

Yes, you are more than welcome to wait for your vehicle to be serviced. You are welcome to wait for your car in our lounge. However, please practise social distancing and good hand hygiene. We have reduced the seating capacity in our lounges. We thank you for understanding. We continue to have bottled water, single serve cookies, and coffees available.

Q5. I need parts for my car but prefer not to come in or can’t come in. Can I still buy parts?

Yes you can. Please give our team a call and we can organize for the parts to be delivered to you. Limitations apply, but get in touch and we will do our best to get the items to you.

Q6. I’d like to buy a new Toyota but would prefer not to come into Dubbo City & Gilgandra Toyota. Can I buy online?

Yes you can! Our Online Conceirge, Dylan, would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online.

Q7. I’d like to buy a Pre-Owned vehicle but would prefer not to come into Dubbo City & Gilgandra Toyota buy online?

Absolutely. We provide video overviews, delivery options, and finance options.

Q8. I’d like to make a Fleet purchase enquiry but would prefer not to come into Dubbo City & Gilgandra appointment. Can I buy online?

Yes, our fleet department is still business as usual. Our Fleet Sales Consultant, Niall McNicol, would be happy to assist you. Please email Niall via nmcnicol@dubbocitytoyota.com.au or give him a call at the dealership.

Q9: I’m scheduled to take delivery of my new or Pre-Owned vehicle. Has anything changed?

At the moment, we continue to abide by all government recommendations. We have contacted all guests who’s vehicles may be impacted by any changes in the immediate future, but please contact our Sales Manager, Justin Sultana via jsultana@dubbocitytoyota.com.au with any further questions or concerns.

Q10: What is Dubbo City & Gilgandra Toyota doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. 

Just some of Dubbo City Toyota's advantages:

  • Toyota Access
  • Toyota Genuine Parts
  • Toyota Certified Advantage
  • Toyota Used Cars
  • Toyota Fleet Specialist
  • 5 Year Warranty