Dubbo City Toyota | Dubbo | Testimonials

Testimonials

Joel was awesome, we received excellent customer service and the process was made very easy for us.
Charles McCutcheon, July 2017

We found a fantastic salesperson (Rob) how made everything easy.
Matthew Taylor, July 2017

The staff are extremely friendly and do what they say they will do in the time frame promised.
Bruce Quarmby, June 2017

The quality of the service provided from everyone in the Service Department is fantastic. The team are friendly and always understanding of my needs. 
Wade Hains, June 2017

Our salesperson Jordan was fantastic and we are so pleased with our experience. We will definitely be recommending him and Dubbo City Toyota!
Jenna Rogers, June 2017

Their customer service and professionalism is second to none.
Anne O'Neill, May 2017

The service department are very friendly and will go out of their way to make it an enjoyable time. It is great how they drop you off downtown then pick you up when the vehicle is finished.
Wylie Waterford, May 2017

From the minute you walk in, you are treated professionally and always kept up to date with the progress of the car throughout the day.
Benjamin Profke, April 2017

They have attentive staff, excellent salespeople and offer professional service. They also have competitive prices.
Lorraine Dowsett, April 2017

Thank you Dubbo Toyota! A special thanks to Andrew Kierath - your service has been amazing and I appreciate all the extra effort you have gone to with our new purchase.
Shannon Miller, April 2017

Dubbo City Toyota were very knowledgable and were willing to work with the deal to suit our needs, all the staff were extremely friendly and went out of their way to make our purchase easier. We like dealing with Dubbo City Toyota because over the years they have been willing to go the extra mile to help with our purchases and it's always an enjoyable experience.
Roger Ireland, March 2017

The best customer service I've received in years! Well worth checking them out!
Kate Poplin, March 2017

The friendly staff, ease of communication and overall feel of the dealership made them a pleasure to deal with. They were extremely helpful, they couldn't help me enough and were fantastic in their communication.
Pagan Hockley, February 2017

Purchasing my new car was made quick and easy and I felt the team worked together to make my purchase a rewarding one. Brad was great to deal with, he made my purchase hassle free. Thank you Dubbo City Toyota for making the purchase of first my new car and first Toyota a positive one!
Bethanie Cook, February 2017

Could not speak any higher of Dubbo City Toyota and the amazing team after picking up my Landcruiser Prado. The customer service was absolutely unbelievable from the minute I made an enquiry right through to picking up my car. To David Hayes, Ben Thompson, Rob Williams, Grahame Hearne, Brad Mules & the rest of the team... Your attention to detail and work ethics is something to be proud of. Thank you once again, Dubbo City Toyota. I look forward to future business with your company.  
Brently Goodwin, January 2017

Jordan Sutton is the best salesperson I have ever dealt with. Both knowledge and attention to detail with everything I asked for makes him one of the best to deal with. They were far beyond any other car dealership with their layout, service, knowledge and service. 
Wade Muras, January 2017

The service department are always most helpful. We have dealt with Toyota for 12 years and they have always been great vehicles to drive. Thank you.
Adrian Lehane, January 2017

The best customer service I've received in years! Well worth checking them out!
Jane Grindrod, January 2017

Firstly, I am a business owner myself &my family has owned businesses since I was 17 – I have learnt the difference between a good business and a great business is the people who work there and the point of differentiation is customer service, not the products sold. During the process both Rob and Graham were very friendly, while they were both professional I felt like we were being look after as if we were old friends, nothing was a trouble for either Rob or Graham. I felt that their aim was to achieve a successful outcome for myself and Ivy. Although it was frustrating that delivery took a few weeks longer then we had expected, Both Rob & Graham stayed in touch & kept us informed along the way.  As such I believe the hold up was more at Sainsbury’s end then at DCT. I have purchased cars from other dealers over the years & vowed I would never buy from them again – this isn’t the case for DCT, I would be happy to purchase a vehicle from DCT again and I would be pleased to recommend the dealership to anyone if I was asked.
Damian Moore, November 2016

The salesperson that we dealt with (Brendan) was incredibly helpful. We got a quote from another dealership and that salesperson wasn't really interested in making any effort in finding a better trade price for our car. Whereas Dubbo City Toyota made an effort to look further, and as a result found us a great price. He was happy to answer any question we had and everything was organised really quickly. 
Rebecca Cook, October 2016

I had a vision of what my new car would look like and it was better when I picked it up. Everyone in the Toyota dealership at Dubbo is friendly and helpful. Andrew Heighway, October 2016I had a vision of what my new car would look like and it was better when I picked it up. Everyone in the Toyota dealership at Dubbo is friendly and helpful.  
Andrew Heighway, October 2016

Staff at Dubbo City Toyota went above and beyond to help us when our vehicle suddenly stopped just down the road. They stayed well beyond closing to inspect our old vehicle and the start process of an application for a new one. They even supplied us with a loan car for a week until our new Prado was ready to be picked up. As we live 87km out of Dubbo it was a blessing to have a loan car. Thanks again to all the staff for your wonderful service.
Christopher Harvey, October 2016

The friendly greeting and assistance given by the service reception was great. I also appreciated the courtesy car and driver who took me home and picked me up when my car was ready. Also of note was the provision of the wheel allignment check and the car wash. It is the best service experience I have had in some sixty or more year so of motoring.
Elsie Bosworth, October 2016

From the salesman to the Finance guy everyone was so helpful and very professional. I will be back in the future for my next vehicle purchase and I highly recommend Dubbo City Toyota. 
James Cutts, September 2016

Jordan and Richard were fantastic to deal with. The Finance team were also extremely good to deal with as well. I will be recommending them to the individuals and businesses I deal with in the future.
Andrew McFayden, September 2016

As I live in Kiama and travelled to Dubbo to take delivery, all arrangements, in particular nominated times, were spot on. They were efficient, helpful and friendly - not pushy at all.
Noel Edgell, September 2016

The customer service was second to none at Dubbo City Toyota. Nothing at all was a hassle for the girls and guys down there and they made everything stress free for me. I can't thank them enough. 
Adam Gaydon, September 2016

Our car was washed and polished and looked like new again. What a wonderful thing to do.
Ross Graham, September 2016

There was an issue with my car that was going to take more time to fix so the guys (Ben Thompson and Paul from service) dropped off a loan vehicle to me to use in the meantime free of charge. They were great to deal with and very considerate.
Liam Rice, September 2016

Jordan and Richard were fantastic to deal with, as were the Finance team. They explained all my options extremely well in terms of purchasing a new car. I will be recommending them to the individuals and businesses I deal with in the future. 
Andrew McFayden, September 2016

They were extremely friendly and helpful. I explained what I wanted and what I expected and they delivered. 
Matthew Bennett, September 2016

Such good service, they delivered the vehicle to Brisbane and took my trade back to Dubbo.
Graham Aland, September 2016

My husband and I had our Hilux in your workshop to have an oil seal fixed and coolant containers looked at. We must say that the service from Marilyn and the team was fantastic and very professional. It was great to have a lift downtown and picked up again to be taken back to our car. It was an added bonus for Toyota to pick up the cost of the repair. Thank you all again for everything you did and the way you conducted yourselves. We will recommend you always!
Jenise Thomas, August 2016

The personal excellent service I had from Tom sullivan. In fact when ever I walked into Dubbo city toyota the staff were always there to look after me including offering me coffee etc.  The whole experience was excellent compared to when we bought our Camry 10 years ago.
Helene Lander, August 2016

Great service and communication from the guys at Dubbo city Toyota in the service department. Always happy with their work and their friendly advice. 
David Nigel Gibson, August 2016

Jordon was great help with the car and the best of all was the fact that he wasn't pushing it any way of making the decision of the purchase and in the finance with graham the whole experience was sensational 
Alex Vosloo, August 2016

To date Dubbo City Toyota have always exceeded my expectations by provided a most efficient , friendly and knowledgeable service. They are just so easy to deal with. 
Julie King, August 2016

When there was a problem they acknowledged it and looked for a solution.  If the key contact was unavailable someone else stepped in to help. All individuals in the dealership that I spoke with, even the lady who organised the registration created a positive experience and made you feel valued and that the transaction was important to them also. 
Thomas Larkin, July 2016

When there was a problem they acknowledged it and looked for a solution.  If the key contact was unavailable someone else stepped in to help. All individuals in the dealership that I spoke with, even the lady who organised the registration created a positive experience and made you feel valued and that the transaction was important to them also. 
Thomas Larkin, July 2016

Thom make the experience very stress less. He went above and beyond the small issues that did arise and I was more than impressed. The friendliness of the dealership and customer service was more than I expected. He was fast to reply to emails and calls, went out of his way to sort out issues and delivered a perfect delivery. 10/10 
Jamieson Garnett, July 2016

They went above and beyond to make sure we were happy with our new car and delivery of our new car. He kept me informed all the way through while we were waiting for our new carto be delivered and his after sales service was the best I have ever received.
DM & J Fletcher, June 2016

The service department were once again extremely helpful in the service of the Prado. The drop off and pick up are extremely well received. 
Andrew McKay, June 2016

I liked that the staff were really professional. I didn't feel I was being pushed to make a decision. I was given the options of the insurance and finance through Toyota but when I said I was interested in neither, the sales people did not become pushy. I do not appreciate being talked into that sort of thing. Andrew had a sense of humour and didn't come across as a stereotypical salesperson. He just spoke to me as a normal human being which was nice. Sometimes salespeople come across as desperate for a sale. This wasn't the case with him. Although it was clear he was encouraging the sale, he seemed to value my opinions and allowed me time and space to make a decision.
Natalie Elwell, June 2016

The sales staff constantly updated me via delivery and all other arrangements. The highlight was that the vehicle arrived earlier than predicted. A nice surpirse! Very friendly and helpful. They have excellent product knowledge and gave me great help and advice. I expected the car to be detailed (and it was) but I did not expect a full tank of fuel which was another nice surpirse.
Alex Klaassens, May 2016

From my experience, Toyota's are reliable cars. So if you live in Dubbo then purchase from Dubbo City Toyota. My past 2 cars have been Toyota's and I've had them 28 years all up with no problems. 
Margaret Mould, May 2016

He went well beyond what he had to do in sourcing the car and knew exactly what I wanted. 
Lucy Bernasconi, May 2016

The saleman I liaised with was excellent in all aspects of the process. He was happy to answer all my questions and requests. His information was accurate and prompt and he did everything he could to meet my requests.
Paul Loxley, April 2016

The personal customer service that went the extra mile to get me in my new car was very much appreciated. I didn't feel pressured, manipulated or like it was just another sale, but felt truly looked after. Andrew went through all the features of the car with me as the new owner of the vehicle which I really appreciated. Also the personal touch of providing refreshments for the short time I had to wait, when over all everything was well organised and ready for me.
Kristy Rodgers, April 2016

Richard, the General Manager, went out of his way to organise the vehicle and accessories within the budget provided.
James Cornwell, April 2016

I was assisted by a young man, Thomas Plummer. He was so professional, enthusiastic and helpful. He made the whole experience very pleasent and stress-free. It was his attitude and professionalism that persuaded mw to purchase a Corolla and to do so through Dubbo City Toyota, even though I'm from Sydney. I felt at all times he was approachable and he did not patronise or dismiss me and was very patient. He is a true credit to the company.
Denise Shepherd, April 2016

The absolute gentleman in Tom Sullivan made it a pleasure to do business with. He helped in every way possible and put so much time into going through everything
Robert Thomas, April 2016

They went out of their way to get us into a new vehicle quickly and efficiently. They couldn't do enough to help us and were very friendly and easy to talk to.
Clean-N-Go Wheelie Bin Cleaning Service, April 2016

The staff at Dubbo City Toyota were extremely helpful and went out of their way to help me in my purchase. They were even willing to stay back after 5pm as that was the only time I could turn up. Andrew was extremely helpful and called to discuss every decision in relation to the vehicle purchase and would call me if any changes were needing to be made. Was good to see he did not get upset when I changed or added accessories at the last minute.
Jacob Philp, April 2016

The 10/10 service I received at Dubbo City Toyota when purchasing my new car was incredible!! I have never felt so valued as a customer and Jordan and Glen went out of their way to make sure I was happy!!
Amanda Swain, March 2016

The guys at Dubbo City Toyota were fantastic from start to finish of me buying my first new car, they walked me through everything (even my silly questions). They helped me out so much I even got my new Rav delivered to my work in Moree. I rang a lot of places before finally going with Dubbo as they were the friendliest and gave me the best deal for my trade. Thank you to all the guys, I am one very happy customer! Graham and Thom did a fantastic job; they were friendly, honest and always rang me back if I left a message. I really appreciate everything they did. They exceeded my expectations by getting my new Rav delivered because I couldn’t get to Dubbo.
Holly Bartram, February 2016

Dubbo Toyota are fantastic, I couldn't rate the staff highly enough. Cheers to Thom Plummer for hooking me up with my new Yaris and making my first new car purchase a special experience!
Kristen Farragher, February 2016

Dylan from Toyota Dubbo looked after my purchase. Great customer service, very good to deal with and delivered the vehicle in the time frame. Very happy customer.
Brandan Weeks, February 2016

It is now just over 12 months since I proudly took possession of my 2014 Toyota Rav IV. I love it as much now as  I did on the first day. What a dream car! And what an experience in its purchase!  

Jamie Crump (who I believe has now moved to Lexus) is the only vehicle salesperson who really listened to me, understood what I wanted and needed, and didn’t make assumptions or treat me condescendingly. He offered suggestions but left the final decisions to me. I was truly impressed with his approach from the first meeting until the final handover. To come into work on a day off to complete the handover is dedication. The preparation and presentation of the vehicle by Mick was immaculate. He should be justifiably proud of his work. I could not fault anything in the way the vehicle was prepared for me. Perfect!

I cannot fault the after sales servicing by Greg Wallace and his team. Even during the pre-purchase time, Greg assisted by printing off the approximate comparison service costs of the three types of Ray. I decided to go with the diesel and am so pleased I did.

My Rav has now had its 20,00 km service, and I couldn’t help smiling when asked if there were any problems with the vehicle. Definitely not! The vehicle is so well maintained by Greg and the team I don’t anticipate problems at all.
Every time I contact Greg and/or his team, I am made feel valued and welcomed. Everything is always explained, costed appropriately, and delivered effectively and on time. I love the courtesy pick up and drop off when I need it and my vehicle always looks sparkling when I drive away — the wash and clean just adds to the experience! I am so pleased I chose Dubbo City Toyota and my Rav IV. I happily recommend you to friends and family looking to purchase vehicles, both new and used, or have vehicles serviced. I cannot fault any experience I have had at your dealership.

You have won me! I am delighted! I look forward to many years of happiness and contact with your team. I know I will always be looked after. 
Helen Harris, January 2016

Just some of Dubbo City Toyota's advantages:

  • Toyota Access
  • Toyota Genuine Parts
  • Toyota Certified Advantage
  • Toyota Used Cars
  • Toyota Insurance Advantage